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How Snapsheet Lessened The Stress of Settling Claims and Increased App Speed by 26% with Neumob

Neumob also drove a 11% reduction in app errors and timeouts, along with a 97% speed boost on 3G networks

Snapsheet works directly with insurance carriers and their customers to deliver a superior claims experience, all connected through a variety of white-labeled mobile apps. The apps allow users to easily file and publish brief vehicle damage reports, complete with photographs. Snapsheet continues to direct the process by centralizing communication between repair shops, customers and carriers in order to speed up repairs and payments, and ensure all parties are fairly represented in a process that has, until now, been slow and opaque.

The Challenge

The claims process for automobile accidents is understandably a time of stress and worry. It can often start by the side of the road after an incident, on whichever mobile network (2G, 3G, LTE etc.) happens to be available in that exact location.

When a Snapsheet user opens one of the company’s mobile apps immediately following an accident, they need to count on the app loading quickly, and on that app being smooth, fast, reliable and error-free. The last thing they need is a slow-loading app with timeouts and crashes that will exacerbate their stress. Recognizing this somewhat unique need for superior app performance for insurance carriers and their customers, Snapsheet turned to Neumob to help accelerate their family of United States-based apps.

The Results

The introduction of the Neumob SDK rapidly boosted Snapsheet’s mobile app speed by 26% overall, across both the urban and rural United States. The app even clocked a whopping 97% speed boost on 3G networks.

This increase in app performance also directly translated into a reduction in frustrating in-app errors and timeouts by 11%. Errors can be especially problematic for app users in times of stress and need, because they introduce another hassle that forces them to close and re-load their app, when they’d much prefer to be quickly fixing their cars and settling their claims.

Dan Columb, Snapsheet’s VP of Engineering, said that “We pride ourselves in delivering first-class technology to our partners and their customers, and with Neumob embedded in our apps, we’ve now made those apps that much better. A faster app with fewer errors means happier customers and more hassle-free claims – and that’s just the way we like it”.

“We pride ourselves in delivering first-class technology to our partners and their customers, and with Neumob embedded in our apps, we’ve now made those apps that much better. A faster app with fewer errors means happier customers and more hassle-free claims – and that’s just the way we like it.”

Dan Columb,
Snapsheet VP of Engineering

 

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