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Mobile Apps for Travel — What Consumers Think About App Errors and Slow Performance

Consumer Research Findings from Neumob

What do consumers think about the travel booking and research apps on their smartphones and in their pockets — and what do they do when those apps time out, produce errors and otherwise don’t work as expected?

Our new white paper looks to illuminate the new mobile app-driven travel landscape, and to provide some very practical and essential suggestions to help those in the travel ecosystem understand just what’s at stake in an on-the-go world defined by mobile apps.

It relies on exclusive 2017 Neumob consumer research on hotel, airline, transit and travel apps, as we look at what it took to arrive at this point in travel history — one in which well over 50% of consumers are now using mobile apps to book their travel experiences.

Download the Paper Here